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E-Commerce & Internet Industry Market Research

E-Commerce Industry:

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Introduction to the E-Commerce & Internet Business

¹ Video Tip
For our brief video introduction to the e-commerce and Internet business, see
The global Internet audience continues to grow rapidly, with the worldwide base of broadband Internet users (including fixed and wireless) in the 2.1 billion range as 2014 began. This vast base of Internet users encourages businesses to innovate in order to offer an ever-evolving array of online services. Sectors that are growing very rapidly online include the sale of entertainment products, event tickets, travel, apparel and consumer electronics. The most powerful trends on the Internet include access via wireless devices, migration of entertainment to the web and cloud-based software as a service.
Today, as a result of the recent recession, consumers are more focused than ever on finding the best prices. Consequently, e-commerce firms that offer high value at low prices are well positioned to prosper. The standout winner in e-commerce continues to be Amazon, where sales have soared thanks to aggressive discount pricing, free shipping for its “Prime” members and an ever-growing variety of merchandise categories. Amazon’s revenues soared from $61.0 billion in 2012 to $74.4 billion in 2013. Books, movies, music and other media now account for the minority of Amazon’s sales, while electronics and general merchandise bring in the largest share by far. Amazon’s sales outside of North America are booming as well. Clearly, there is growing adoption of online consumer purchases throughout the world’s major economies, and the soaring number of broadband users is paving the way.
Analysts at eMarketer reported American e-commerce sales in 2013 of an estimated $395.3 billion (about a 20% increase over 2012). This figure includes online retail sales, travel sales and digital downloads, but not sales of tickets to events or online gambling. Global Internet retail sales exceeded $1.25 trillion in 2013.
China posted phenomenal growth in e-commerce, up 64.7% in 2012 over 2011 to reach $210.4 billion, and rising to rank second in the world behind the U.S. In 2013, China’s total e-commerce revenue was expected to be $283 billion, according to Morgan Stanley. Plunkett Research estimates global travel sales online at $350 billion for 2013.
Online plus mobile advertising in 2013 in the U.S. reached $42.3 billion, according to eMarketer, up from $37.3 billion the previous year. Online advertising leader Google’s recent results are a good indicator of the strong growth in online advertising. The firm saw revenues soar 19.3% in fiscal 2013, to $59.8 billion.
Growth in broadband subscriptions worldwide continues at a strong pace. The number of American homes and businesses with broadband access capabilities topped 90 million by the end of 2013, thanks in part to modest monthly fees at Internet service providers. This number does not include mobile broadband users, estimated at another 200 million.
A significant evolution is taking place in the world of business, as more and more telecommunications move to the Internet. VOIP continues to grow in popularity. Meanwhile, the concept of “unified communications” threatens to completely revolutionize business communications by combining all communications into one screen on the desktop, including phone, fax, e-mail, instant messaging, voice mail and teleconferencing. Voice communications will be digitized and archived, just as e-mail is today. A user’s communications tools will move seamlessly from the desktop to the mobile device.
Convergence: The Internet is about saving time (and therefore saving money), and the potential of the Internet has barely been tapped. New methods of taking advantage of efficiencies are becoming widely accepted, as access to high-speed broadband Internet connections becomes commonplace. Users of the Internet (both business and consumer) are multiplying around the globe, and many companies are earning terrific profits in the process of serving those users. The long-awaited phenomenon of “convergence” of entertainment, computing and communications arrived around 2004 when enough consumers had subscriptions to broadband to create a true mass market and new online service offerings proliferated. The smartphone (and tablet) revolution accelerated this trend. Now, the latest televisions come equipped with built-in Internet connections. This is going to create radical changes in the way TV viewers obtain their movies and TV programming over the near term. For example, subscribers to Netflix are able to stream downloaded movies directly to their Internet-connected TV sets.
A Brief History of the Online SectorThe e-commerce and Internet sector has evolved rapidly, going through several distinct stages since its beginnings in the 1970s:
The Internet Is Born: First, there were the early days, when the Internet was seen by many as a realm for techies only, one that would produce few, if any, commercial enterprises. Initially designed in 1973, the Internet was a series of communication protocols written by Vinton Cerf as part of a project sponsored by the U.S. Department of Defense’s Defense Advanced Research Projects Agency (DARPA). The first demonstration of a three-network Internet protocol-based connection occurred in November 1977. Eventually, a well-enabled Internet was rolled out in 1983, primarily as a failsafe method of defense communications and as a means for researchers at various universities to communicate.
The Web Is Created: Next, the World Wide Web and the coding language of HTML were conceived in 1989 and implemented between 1990 and 1993 by Tim Berners-Lee, enabling a never-ending hyperlinked cyber world where sharing unlimited data became user-friendly thanks to the magic of linked pages.
The Boom Ensues: Starting in 1993 and 1994, entrepreneurs and financiers realized that hyperlinked, electronically posted data could be commercialized with vast, global potential. A dramatic revolution in retailing, publishing and entertainment was visualized, one in which consumers and business people alike would eagerly pay for the convenience of online shopping, trading and viewing of published data. An economic boom ensued, the likes of which hadn’t been seen since the beginnings of earlier technological breakthroughs: electricity, the railroad, the telephone, the automobile and the passenger-carrying airliner.
Thousands of hopeful new businesses were launched. Capitalization for these new Internet-enabled companies ranged from cash-strapped ventures launched in garages with Visa card credit lines, to companies like WebVan that received vast sums from professionally managed venture capital firms only to fail miserably. Roughly 6,000 new firms of significant size raised a cumulative total of more than $100 billion in venture capital in the boom period (1994-2000). About 450 of these companies sold their stock to the public via IPOs (initial public offerings). Stock markets soared and instant billionaires were made, although many of those stocks later plummeted. Venture funds that cashed out early reaped phenomenal gains, and financiers easily found additional investors for new venture capital pools. Companies with little or no sales and profits, led by the success of Netscape’s IPO, found eager buyers for their newly issued stocks. The NASDAQ index of stocks rose to 5,000 by early in the year 2000, and the Chairman of the Federal Reserve warned of “exuberant optimism.” Some said this boom couldn’t last—others said it was the beginning of a “new economy” that would last forever.
The Bust: In mid-2000, the Internet industry entered a bleak and dreary phase after the NASDAQ collapsed in March, bringing the entire sector to its knees. By October 10, 2002, the NASDAQ was down to 1,108 from a high of 5,132 in March 2000. Hundreds of thousands of people lost their jobs. Stock portfolio values plummeted. Thousands of firms closed their doors, filed bankruptcy, downsized or were scooped up at bargain prices by competitors. Sellers of hardware, software, consulting and telecommunications services suffered mightily. Entrepreneurs found it nearly impossible to raise funds to launch or sustain their businesses. The dream of a “new economy” became a nightmare for some—profits still matter; business cycles still happen.
The Reality Phase: By early 2003, this sector’s dark clouds were abating, and a “reality phase” was taking shape. Well-conceived, Internet-based businesses were proving their value. Consumers had become devoted fans of buying over the Internet. Businesses of all types were finding that the Internet creates true operating efficiencies and drives profitability. For example, while most of the airline industry suffered terribly in recent years, value-based discount airlines Southwest and JetBlue enjoyed superior financial performance, in no small part because of their use of e-commerce to efficiently book reservations and sell tickets online. “Efficiency” is the most important factor in the e-commerce and Internet sector’s newfound success. Consumers find the Internet to be a terrific way to efficiently expend their shopping and banking efforts. Travelers find the Internet to be an efficient way to book hotels rooms, flights and rental cars. Consumers of all types use eBay to look for bargains, to look for cars at great prices and iTunes to download music. Corporate procurement managers find the Internet to be the most efficient way to purchase needed goods and inventory. Hundreds of millions of people worldwide find e-mail, instant messaging and VOIP telephony to be the most efficient ways to communicate.
Low Costs Fuel the Steady Global Growth Phase: Today, access to fast Internet, both wired and wireless, is available at bargain prices in a growing footprint across the globe. Even in relatively undeveloped nations, both consumers and businesses have grown to rely on the Internet for everyday needs. The “second billion” set of users worldwide has been reached, and the third billion is clearly in sight over the near term, as cheaper devices continue to proliferate. Mobile computing is accelerating at blazing speed thanks to moderately-priced smartphone plans offering fast Internet access.
Meanwhile, the cost of developing and maintaining web sites has plummeted, opening the door to millions of self-funded entrepreneurs, and making it easier for venture capital firms to fund startups using low amounts of cash. Trends such as open software and cloud computing, along with modular software development tools, have made it easier, faster and cheaper to start sophisticated web sites.

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Video Introduction to E-Commerce & Internet Industry
Complete list of market research data provided by Plunkett Research, Ltd. for the E-Commerce & Internet Industry
  • Bricks, Clicks and Catalogs Create Synergies While Online Sales Growth Surges
  • Amazon Gains Market Share
  • Wi-Fi Enables Wireless Traffic Growth
  • Global Broadband Market Nears 3 Billion Subscribers, Fixed and Wireless
  • Fiber-to-the-Home (FTTH) Gains Traction
  • Cloud Computing and Software as a Service (SaaS) Post Rapid Growth
  • Security Needs Flourish/Firefox and Google Chrome Grow
  • HTML5 to Make Web Pages More Interactive
  • Chinese Consumers Go Online in the World’s Second-Biggest E-Commerce Market by Revenues
  • VOIP Use Soars and Threatens To Revolutionize Telecom
  • Telecommunications Move Online Including Unified Communications, Telepresence
  • Carriers Eliminate Unlimited Access Plans for Smartphones and Landlines, Up Profit Potential
  • 3G and 4G Networks Rollout Worldwide/5G on the Horizon/Massive Investments Required
  • Social Media Privacy Concerns Plague the Industry
  • User Generated Content Drives Social Media and Generates Ad Revenues
  • Online Travel and Tourism Booking Continues Strong Growth
  • Apple’s iPod and iTunes Set the Standard in the Music Industry
  • Tablets and Smartphones Cause Shift in Desktop PC Market/eBook Sales Grow
  • Internet Film and TV Content Grows/Netflix Evolves to Focus on Online Delivery
  • Quality of Care and Health Care Outcomes Data Become Available Online
  • Online Banking Grows on Mobile Devices/The Internet and ATMs Replace Branches and Tellers
  • Insurance Direct Selling and E-Commerce Grows
  • Groupon and Other Coupon Firms Compete Aggressively for Consumers’ Attention
  • The “Internet of Things” and M2M: Wireless Sensors to Boom, Aided by Nanotechnology
  • Manhattan’s FreshDirect sets the Pace in Grocery Sales Over the Internet
  • Net Neutrality Debate Intensifies
  • Designers and Manufacturers Bypass the Middleman with Direct-to-Consumer Online Business Models
  • Complete list of statistics data provided by Plunkett Research, Ltd. for the E-Commerce & Internet Industry
  • E-Commerce & Internet Business Overview

  • Estimated Quarterly U.S. Retail Sales, Total & E-Commerce: 1st Quarter 2006-3rd Quarter 2014
  • E-Commerce Industry Quarterly Revenue, U.S.: 2012-2013
  • U.S. Retail Trade Sales, Total & E-commerce: 2008-2011
  • Total & E-commerce Sales for Electronic Shopping & Mail-Order Houses, by Merchandise Line, U.S.: 2008-2011
  • Internet Publishing & Broadcasting & Web Search Portals: Estimated Revenue & Expenses, U.S.: 2009-2014
  • Internet Access Technologies Compared
  • Number of Business & Residential High Speed Internet Lines, U.S.: 2008-2014
  • Number of Business & Residential High Speed Internet Lines, by Speed, U.S.: 2010-2013
  • Home Broadband Adoption Demographics, U.S.: 2013
  • Smartphone Adoption Demographics, U.S.: 2014
  • Internet Users by Demographic Group, U.S.: 2013
  •, Inc. Annual Sales & Income: 2008-2013
  • eBay Quarterly & Annual Statistics: 2009-2013
  • Employment in E-commerce & Internet-related Fields, U.S.: 1998-2013
  • Table of Contents for Plunkett's E-Commerce & Internet Industry Almanac  
    See Full Table of Contents

    how to use this book 3
    chapter 1: major trends affecting the e-commerce & internet business 7
    1) introduction to the e-commerce & internet business 7
    2) bricks, clicks and catalogs create synergies while online sales growth surges 10
    Profiles of Leading E-Commerce & Internet Companies are provided, including Public, Private, U.S., and non-U.S. Firms.  
    See Full List of Companies

    • 1-800 Contacts Inc
    • 1-800-Flowers.Com Inc
    • 3 Suisses
    • A B Watley Group Inc
    • AbeBooks Inc
    • About Inc
    • AboveNet Inc
    • Accenture plc
    • ACI Universal Payments
    • Actua Corporation
  • Actua Corporation
  • Acxiom Corp
  • Acxiom Digital Inc
  • Adobe Systems Inc
  • AdStar Inc
  • ADTRAN Inc
  • Aegis Ltd
  • Affiliated Computer Services Inc
  • AG Interactive Inc
  • Airbnb Inc
  • Key E-Commerce & Internet Industry Topics
  • Online Access
  • Broadband
  • Wireless and Wi-Fi
  • Internet Retailing
  • Online Payment Processing
  • Web-Based Businesses
  • ASPs
  • Technologies and Networks
  • B2B
  • B2C
  • Mobile Commerce
  • Convergence
  • VOIP
  • Manufacturers
  • Distribution
  • Profiles of Leading Companies
  • Executive Mailing Lists