Telecommunications Move Online Including Unified Communications, Telepresence, Business and Industry Trends Analysis

VOIP (internet-based telephony or Voice Over Internet Protocol) is only the first step in the telecommunications revolution taking place online.  The next generation is known as “unified communications,” a technology pursued by Microsoft, Cisco and many others.  Special software operating on a local office server, or in the cloud, enables each office worker to have access, via the desktop PC (and via mobile devices with remote access), to communications tools that include VOIP phone service, e-mail, voice mail, fax, instant messaging (IM), collaborative calendars and schedules, contact information such as address books, audio conferencing and video conferencing. For example, to…

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