Restaurant, Hotel and Hospitality Market Research

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Restaurant, Hotel and Hospitality OVERVIEW

Global restaurant sales will approach $2.6 trillion this year, hotel revenues roughly $955 billion, and U.S. food-service receipts have already topped $1.1 trillion for 2024, an all-time high that underscores a sector roaring back from pandemic lows.
1. Labor Crunch ? Automation Surge
Rising wages is putting pressure on restaurant owners in many U.S. states.  California’s 2024 fast-food law set a $20/hour floor, and demographic shortages are tightening labor pools worldwide as well.  Operators are responding with robotics, from burger-flipping “Flippy” arms to room-service bots, and self-service kiosks that enable guests order, pay and even unlock rooms without human help. 
2. Delivery, Ghost Kitchens & Restaurant-as-Software
Consumers permanently adopted digital ordering during the Coronavirus pandemic, and delivery apps still command 15-30 % of each check.  To defend margins, brands are building ghost kitchens that skip dining rooms altogether or leasing turnkey bays from platforms such as CloudKitchens and Wonder.  Watch for more multi-brand virtual restaurants where one line cook fulfills several menu concepts simultaneously.
3. Artificial Intelligence (AI) Becomes Front-of-House
AI is moving from novelty to infrastructure.  Yum! Brands is rolling voice-AI order-takers to approximately 500 drive-thru lanes this year in partnership with NVIDIA, promising faster lines and automated upselling.  Hotels are similarly piloting AI concierges that learn guest preferences, adjust lighting and thermostats via internet of things (IoT) links and answer multilingual FAQs around the clock.
4. Experience Is the New Luxury
Millennials and Gen Z prize “Instagrammable” authenticity over formality, fueling demand for hyper-local food, craft brews and adventure or volunteer itineraries.  Eco-certified lodges, carbon-light river cruises and fitness-equipped Five Feet to Fitness rooms all speak to travelers who want wellness and a lighter footprint without sacrificing comfort. 
5. Home-Sharing Remakes Lodging Economics
With 7.7 million active Airbnb listings spanning 100,000 cities, the sharing economy has carved deeply into hotel market share.  Chains are fighting back by pushing direct-booking perks, launching branded home-rental arms and experimenting with micro-rooms and extended-stay studios that trade square footage for price and flexibility.
6. Online Travel Agencies (OTAs) vs. Brands—The Loyalty War
OTAs still scoop up double-digit commissions, but hotels are leveraging mobile check-in, digital keys and floor-plan room selection to lure guests back to proprietary apps where data, and loyalty points, stay in-house.
7. Cruising at Two Scales: Mega-Ships & Micro-Expeditions
The Cruise Lines International Association (CLIA) forecasts 37.7 million ocean passengers in 2025.  Recent megaships include Royal Caribbean’s Icon of the Seas which offer passengers surf parks and botanical neighborhoods, while luxe 100- to 500-berth vessels and riverboats chase intimacy, shallow ports and adventure landings.
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Top Companies Profiled

The following is a partial listing for this industry. As a subscriber, you will have access to the leading companies and top growth companies. This includes publicly-held, private, subsidiary and joint venture companies, on a global basis as well as in the U.S.


Hundreds of Top Companies Profiled, Including:

PLUNKETT PROVIDES UNIQUE ANALYSIS OF THE FOLLOWING TRENDS THAT ARE DRIVING THIS INDUSTRY:

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A complete market research report, including forecasts and market estimates, technologies analysis and developments at innovative firms within the Restaurant, Hotel & Hospitality Industry.  Gain vital insights that can help shape strategy for business development, product development and investments.

 

Key Features:

  • Business trends analysis
  • In-depth industry overview
  • Technology trends analysis
  • Forecasts
  • Spending, investment, and consumption discussions
  • In-depth industry statistics and metrics
  • Industry employment numbers
     

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Industry Glossary 

Industry Contacts list, including Professional Societies and Industry Associations

Profiles of industry-leading companies

  • U.S. and Global Firms
  • Publicly held, Private and Subsidiaries
  • Executive Contacts
  • Revenues

  • For Public Companies: Detailed Financial Summaries

  • Statistical Tables

Key Questions Answered Include:

  • How is the industry evolving?
  • How is the industry being shaped by new technologies?
  • How is demand growing in emerging markets and mature economies?
  • What is the size of the market now and in the future?
  • What are the financial results of the leading companies?
  • What are the names and titles of top executives?
  • What are the top companies and what are their revenues?

     

This feature-rich report covers competitive intelligence, market research and business analysis—everything you need to know about the Restaurant, Hotel & Hospitality Industry.

 

Plunkett Research Provides Unique Analysis of the Following Major Trends Affecting the Restaurant, Hotel & Hospitality Industry

  1. Major Trends Affecting the Restaurant, Hotel & Hospitality Industry

  2. Introduction to the Restaurant, Hotel & Hospitality Industry

  3. McDonald’s and Other Fast-Food Companies Reposition to Adapt to New Consumer Tastes, Robotics and AI

  4. Wages Rise for Restaurant, Hotel and Hospitality Workers

  5. Food Trucks Enjoy a Boom

  6. Craft/Microbreweries Proliferate

  7. Grubhub, DoorDash and Others Deliver Restaurant Meals

  8. Virtual Restaurants with No Seats (Ghost Kitchens) Serve the Home Delivery Market

  9. Obesity Sparks Government, School and Corporate Initiatives/Snack Foods Get Healthier

  10. Retail Technologies Advance for Restaurant Online Ordering, along with Robotics and Automation

  11. Cruise Industry Enjoys High Occupancy and Launches New Ships

  12. Small Cruise Ships Feature Adventure, Luxury, Intimacy or Access to More Places

  13. River Cruise Lines Reap the Benefits of Low Capital Investment and High Fares

  14. Chinese Tourists Create Growth Opportunities for the Cruise and Hotel Industries

  15. Ecotourism, Sustainable Tourism, Adventure Tourism and Volunteerism Grow as Certification Standards Are Set

  16. Luxury Hotel Chains Expand Globally

  17. What Millennials and Mobile-Savvy Consumers Want as Tourists and Travelers

  18. Hotels Target Young Customers with Strategies Ranging from Micro Rooms and Hostels, to Hip Hotels that Encourage Mingling to Fitness Options

  19. Sharing Economy Gains Market Share in Travel with Online Sites Like Airbnb, Vrbo and Many Global Competitors

  20. Online Travel Agencies (OTAs)/Hotels Fight to Keep Control of the Customer

  21. Localization Drives Hotel Features, Marketing

  22. Dog-Friendly Hotels Gain Market Share

  23. The Future of the Restaurant, Hotel & Hospitality Industry

Plunkett Research Provides In-Depth Tables for the Following Restaurant, Hotel & Hospitality Industry Statistics

  1. Restaurant, Hotel & Hospitality Industry Statistics and Market Size Overview

  2. Estimated U.S. Restaurant & Food Service Industry Revenues by NAICS Code: 2017-2024

  3. Estimated U.S. Hotel & Accommodations Sector Quarterly Revenues: 2021-4th Quarter 2024

  4. Consumer Food Price Indexes, Food Away from Home & Food at Home, U.S.: 1997-2023

  5. Restaurant, Hotel and Hospitality Industry Employment by Business Type, U.S.: 2020-2025

  6. Restaurant & Food Service Employment and Wage Estimates by Occupation, U.S.: May 2024

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This industry onlyPublication date: Jun 2025
ISBN-13: 978-1-64788-566-3
ISBN-13: 978-1-64788-074-3
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