Hotels Adopt Smartphones and In-Room Tablets to Deliver Services, Speed Check-In and Replace Room Keys, Business and Industry Trends Analysis

Major hotel chains have installed sophisticated web- and smartphone-based services that connect customers and rooms with reception, dining, housekeeping, and all manner of hotel services.  Members of the Hilton HHonors members, for example, can check in with their smartphones and an HHonors app, making a stop at the reception desk upon arrival unnecessary. Door locks at many hotel chains around the world are being retrofitted so that they can be opened via smartphone. Many other hotels, including the Dorchester Collection of luxury properties in Europe and the U.S. (owners of such iconic hotels as the Hotel Bel-Air and the Beverly…

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