Hotels Adopt Smartphones and In-Room Tablets to Deliver Services, Speed Check-In and Replace Room Keys, Business and Industry Trends Analysis

The Coronavirus pandemic is going to accelerate a recent trend toward greater digitization of the hotel guest experience.  Touch-free locks, elevators and communications will now take center stage. Major hotel chains have installed sophisticated web- and smartphone-based services that connect customers and rooms with reception, dining, housekeeping, and all manner of hotel services.  Members of the Hilton HHonors members, for example, can check in with their smartphones and an HHonors app, making a stop at the reception desk upon arrival unnecessary. Door locks at many hotel chains around the world are being retrofitted so that they can be opened via…

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