Restaurant, Hotel and Hospitality Market Research

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At Plunkett Research, we look at the “hospitality” industry in a broad way, to include most types of services or sectors that serve freshly-prepared food and drinks to customers or provide lodging to travelers.  That is, they literally provide hospitality to their paying guests. 

Consequently, we include restaurants of all types, as well as catering, cafeterias, coffee shops and bars or taverns.  (However, we do not include the prepared food sections of supermarkets.)  On the lodging side of hospitality, we include hotels, motels, inns, resorts, hostels and cruise lines—a hospitality segment that is of growing importance to the global economy.  Of course, many lodging businesses, such as hotels and cruise lines, also include restaurants, and more than a few include casinos or resort amenities.

Restaurants:  The global restaurant industry generated approximately $2 trillion in 2016, with the fast food segment accounting for about 12% of that number.  In the U.S., the Census Bureau reports total food service and bars revenues at $659 billion for 2016.  America enjoys more than 1 million restaurants of all types.

Hotels:   The total number of hotels and inns of all types in the world is more than 200,000, containing more than 15 million guest rooms.  STR Global maintains a database of significant hotel properties (those with 15 or more rooms in North America and 10 or more rooms elsewhere).  As of early 2017, they reported more than 156,000 properties in their database, containing more than 14.5 million rooms.  Global hotel revenues were approximately $550 billion during 2016, according to analysts at Hotel Management.

American hotels and similar properties generated about $240.9 billion in 2016 revenues, according to the Census Bureau.  The sector includes roughly 53,400 properties containing 5 million guest rooms, according to the American Hotel and Lodging Association.

The world’s largest hotel chains include Hilton Worldwide, Marriott, Hyatt and Accor.  (Marriott acquired giant competitor Starwood in September 2016.)  These chains operate multiple brands within their systems, generally ranging from luxury brands at the high end to extended stay hotels and modestly-priced motels at the lower end.  The hotel industry is extremely competitive, and consumers are sensitive to prices, location/convenience, and amenities such as Wi-Fi.

Cruise Lines:  Cruises departing from North American ports embarked approximately 12.4 million passengers during 2016.  Globally, the major cruise lines (those that are members of the Cruise Line Industry Association) operated ocean-going ships expected to carry about 25.3 million passengers during 2017.  This represented very significant growth from 24.2 million during 2016 and only 17.8 million passengers in 2009.

The long-term growth outlook for the hospitality sector is excellent.  Restaurants will benefit from a rapidly growing middle class worldwide.  In emerging nations, more women will continue to enter the workforce permanently, creating both higher household incomes and more demand for convenient, prepared meals, including those provided by restaurants.

Hotels will benefit from the very positive long-term outlook for travel in general, both in the U.S. and worldwide.  On a global scale, for example, the UN estimated that there were 527 million international tourism arrivals in 1995, which more than doubled to 1,184 million in 2015.  They expect this trend to continue, with international arrivals rising at a 3.3% yearly rate between 2010 and 2030, reaching 1,800 million by 2030.

Nonetheless, hotels face two increasingly difficult challenges.  The first is the rapidly-growing phenomenon of rooms, homes and apartments competing with traditional hotels via the sharing economy.  Firms like Airbnb are taking a serious amount of market share away from hotels.

Second, hotel chains are enduring very significant marketing challenges due to the proliferation of online travel agencies (OTAs) such as hotels.com and expedia.com.  These OTAs take as much as 15% to 25% of a hotel room booking’s revenues.  At the same time, the OTAs give travelers a convenient way to compare multiple hotels, locations, features and prices on one internet site.  Many consumers respond regularly to this convenience and return to the OTAs to book on a non-brand-specific basis.  OTAs have convinced many consumers that they offer a way to save time and/or money.  While the travelers may give up the opportunity to earn hotel chain loyalty points when they book via OTAs, they make up for it by enjoying loyalty programs set up by the OTAs themselves.  This is a very serious problem for hotel chains, as the chains are losing control of the customer and the customer’s loyalty.

China remains one of the most exciting factors in the future of the hospitality industry.  Restaurant and coffee shop chains, such as Starbucks and Yum! Brands (operators of KFC and Taco Bell), have enjoyed extraordinary growth in China.  Restaurant demand will continue to be strong in China as household incomes and consumer sophistication increase in coming years.  Domestic hotel demand is strong in China and will continue to grow. At the same time, China is one of the largest generators of international tourism, as more than 100 million people now travel internationally from China each year.  Likewise, India offers very significant growth for the hospitality industry over the long run.