The Best Seat in the House, It’s in Your House

Restaurants with No Seats

The preponderance of restaurant meal delivery apps and services are fueling a new concept in restaurants: those with no seats for customers. In fact, customers aren’t allowed in. These kitchen-only establishments do not have the overhead that comes with seating areas, waitstaff, signage, high-traffic real estate and related costs. Their locations may be virtually unknown to consumers, relying on out-of-the-way, low-cost buildings. Instead, the kitchen cooks orders taken by app and needs only a central pickup counter or window where interactions with delivery runners take place. Delivery service Grubhub invested $1 million in Green Summit Group, a startup in Chicago, Illinois, to build a central kitchen which produces dishes for nine different “virtual restaurants.” Each appears as a separate establishment with unique menus, but is prepared in the same kitchen by the same staff.

Cloud Kitchens ( is a provider of shared kitchen spaces to support delivery-only restaurants. It is backed by Travis Kalanick, founder of Uber Technologies, Inc. Kitchen United ( offers a similar service, with kitchens in Chicago, Illinois; Pasadena, California; and Scottdale, Arizona as of early 2020, with plans to expand in Austin, Texas. In the U.K. and the EU, food delivery firm Deliveroo had 30 shared kitchens in several countries as of mid-2019.

For everything you need to know about the global Restaurant, Hotel & Hospitality sector, see:
Plunkett’s Restaurant, Hotel & Hospitality Industry Almanac 2020


Available to Plunkett Research Online subscribers

See more information about the online edition here

Also available in Almanac Editions.

Publication Date: May 2020 | Price: $379.99
Printed ISBN: 978-1-62831-530-1
eBook ISBN: 978-1-62831-875-3
See the complete listings of book contents and details here.