Technology Drives Insurance Efficiencies/Policy Holders Allow Their Habits to be Tracked for Lower Insurance Rates, Business and Industry Trends Analysis

Like other financial services sectors, the insurance industry has undergone major changes due to the internet and advanced data networks.  The internet and the development of e-commerce have delivered more expedient operations and cost efficiency to the insurance industry, while enabling customers to get pricing and to order policies online.  Now, very fast cellphone networks, smartphones and tablets will be the biggest drivers of change in terms of interfacing with customers and with agents in the field.  At the same time, the advent of “big data,” that is, vast databases of customer activity, claims data, environmental data and more, is…

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