Self-Check-In Kiosks, RFID and Wireless Technologies Save Costs and Enhance Travelers’ Experience at Airlines and Hotels

Airlines that can afford the expense will be accelerating their offerings of touch-free airport check-in. Most airlines offer mobile boarding passes in which the Air Transport Association’s (IATA) 2D standard barcodes are stored on smartphones. Qantas offers a frequent-flyer membership card embedded with a smart chip that allows members to check-in very quickly. These passengers swipe their ID cards at airport check-in, place luggage on a conveyer belt which scans the bag for size and weight and issues a heavy-duty luggage tag (called a Q Bag Tag), and then flash the ID one last time at the gate to board without having to show a boarding pass.

A few airlines are also offering self-boarding lanes in which automated gates read boarding passes or 2D boarding codes stored on smartphones. One example is the 1720 Skylane, manufactured by IER, a transportation equipment company in France.

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