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Robotic Process Automation (RPA) Is Replacing Human Workers, Business and Industry Trends Analysis

Robotic Process Automation (RPA) is a category of software that operates in a “robotic” manner to repeatedly complete basic tasks that might otherwise have been done by human workers.  Examples include editing electronic files or forms and checking them for completeness or accuracy.  This technology is being widely applied to back-office tasks in such departments as human resources, insurance claims and expense reimbursement.  RPA has very broad implications for many types of office work. Amelia, formerly IPSoft, Inc., an automation software company, developed a white-collar robot named Amelia that is used for help desk, customer service and a variety of…

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