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Robotic Process Automation (RPA) Is Replacing Human Workers, Business and Industry Trends Analysis

Robotic Process Automation (RPA) is a category of software that operates in a “robotic” manner to repeatedly complete basic tasks that might otherwise have been done by human workers.  Examples include editing electronic files or forms and checking them for completeness or accuracy.  This technology is being widely applied to back-office tasks in such departments as human resources, insurance claims and expense reimbursement.  RPA has very broad implications for many types of office work.  In a 2017 survey, Accenture PLC found that 74% of participating executives said they planned to use AI to automate tasks by 2020. Amelia, formerly IPSoft,…

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