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Retail Technologies Advance for Restaurant Orders, Business and Industry Trends Analysis

Retailers, restaurants, hotels and many other types of consumer-facing businesses are investing heavily in new technologies that simplify transactions and increase customer service.  This has become particularly important during the Coronavirus era where there are shortages of workers to take care of customers.  Self-service kiosks and smartphone apps are increasingly seen in businesses, but robots that directly serve customers are also growing in use.
Online Ordering:  Online ordering skyrocketed during the Coronavirus pandemic.  Restaurants with online ordering systems already in place got the jump of those that had to scramble to enhance or create websites and apps with fast, intuitive ordering systems.  Online restaurant ordering has become a lasting habit for many consumers, continuing well beyond the COVID pandemic.


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