Introduction to the Outsourcing & Offshoring Industry, Business and Industry Trends Analysis

Outsourcing was an approximately $575 billion global industry in 2020 (according to Plunkett Research estimates), with significant emphasis on three broad areas:  1) logistics, sourcing and distribution services; 2) information technology services, including the creation of software and the management of computer centers; and 3) business process outsourcing (BPO) areas such as call centers, financial transaction processing and human resources management.  Global outsourcing revenues for 2020 overall were likely below the 2019 level, due to the effects of the Coronavirus pandemic.  However, variability by industry sector, economic conditions and volatility during 2020 make this a difficult number to estimate. Some…

A Representative List of Organizations that Have Used our Research and Products: