Drones Save Time and Money in Safety Inspections and Insurance Adjusting

Drones are being used by a number of different industries to increase efficiency and save on costs. Insurance companies, for example, use drones to conduct inspections for underwriting and claims adjusting. Images recorded by drones can cover far more territory in a short period of time than human adjusters, and they are particularly useful in the aftermath of disasters such as wildfires and hurricanes, when insurers are swamped with claims. Companies that have adopted the use of drones include State Farm, AIG, Liberty Mutual, Allstate, Travelers, USAA and Nationwide.

Allstate, for example, settled 16,500 claims in the first half of 2018 (compared to 12,600 for all of 2017) using flights, drones and aerial imagery. The firm also expanded its use of the Virtual Assist program that sends vehicle or property damage via streaming video to an office-based adjuster. As of mid-2019, 60% of Allstate’s claims were being filed using the Virtual Assist app.

Meanwhile, realtors utilize drones to photograph and/or shoot videos of properties for sale. Drones cannot only create exacting exterior shots of buildings, they can also be utilized indoors by experts, to create enhanced videos of interior features. Commercial businesses such as hotels and office towers now utilize drone professionals to create complete indoor/outdoor tours of major properties.

Real estate developers, engineers and inspectors use drones to get a vital top-down view of building sites, geographic features and construction progress. In a similar vein, roofing companies use drones to quickly and cost effectively assess roof sizes and materials to generate bids.

In addition, a wide range of uses for drones are emerging in public safety and industrial safety. Drones are finding specialized uses in police patrols and traffic control, while industrial firms can use drones to monitor the safe operation of pipelines, construction sites, power lines, solar farms and windmill installations.

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