Our Cancellation, Refund and Return Policy
At Plunkett Research, we believe that the best measure of our organization is the level of satisfaction of our clients. Many of our clients have made repeat purchases from us for years. Our return or cancellation policies vary according to the nature of the product and the manner in which customers are able to view and/or export data.
RETAIL PRINTED and eBOOK INDUSTRY ALMANAC CUSTOMERS: If you made a retail Industry Almanac purchase directly from us, whether online, or by phone, mail or fax, and you are not completely satisfied, you may return your Industry Almanac to us for a complete refund within 15 days of purchase. Proof of purchase will be required. (However, if you made your purchase through a dealer, we will not be able to accept a return.)
PLUNKETT’S INDUSTRY ANALYTICS AND PLUNKETT’S CORPORATE BENCHMARKS CUSTOMERS: These specialty reports are delivered in electronic format only (typically PDF), and they contain a very significant amount of valuable data that is immediately accessible by the customer. The nature of these reports and the way they are delivered requires that we are not able to accept returns or cancellations of these products.
ONLINE ACCESS, PLUNKETT RESEARCH ONLINE SUBSCRIPTIONS: Subscribers to Plunkett Research Online receive immediate, 24/7 access to a significant amount of valuable, proprietary data and research. The nature this product and the many ways in which customers are able to view or export reports and data require that we are not able to accept cancellations of or make refunds for Plunkett Research Online subscriptions.
SPECIAL PROJECTS, SPEECHES, CUSTOM RESEARCH, CUSTOM DATA SETS: the nature of these services and products, and the effort that we must invest to develop and deliver them, require that we are not able to accept returns or cancellations of Special Projects, Custom Research Projects, Custom Data Sets, Custom Publications, or Speeches/Presentations/Custom Videos.
DISTRIBUTORS AND RESELLERS: Returns are not accepted from dealers, distributors, wholesalers or retailers. As a wholesaler, reseller or distributor, your purchase is final.
We strive to provide you with excellent value and excellent service. Your satisfaction is of the utmost importance to us.