Our Cancellation, Refund and Return Policy
At Plunkett Research, we believe that the best measure of our organization is the level of satisfaction of our clients. Many of our clients have made repeat purchases from us for years. Our return or cancellation policies vary according to the nature of the product and the manner in which customers are able to view and/or export data.
RETAIL PRINTED and eBOOK INDUSTRY ALMANAC CUSTOMERS: If you made a retail Industry Almanac purchase directly from us, whether online, or by phone, mail or fax, and you are not completely satisfied, you may return your Industry Almanac to us for a complete refund within 15 days of purchase. Proof of purchase will be required. (However, if you made your purchase through a dealer, we will not be able to accept a return.)
PLUNKETT’S INDUSTRY ANALYTICS AND PLUNKETT’S CORPORATE BENCHMARKS CUSTOMERS: These specialty reports are delivered in electronic format only (typically PDF), and they contain a very significant amount of valuable data that is immediately accessible by the customer. The nature of these reports and the way they are delivered requires that we are not able to accept returns or cancellations of these products.
ONLINE ACCESS, PLUNKETT RESEARCH ONLINE SUBSCRIPTIONS: Subscribers to Plunkett Research Online receive immediate, 24/7 access to a significant amount of valuable, proprietary data and research. The nature this product and the many ways in which customers are able to view or export reports and data require that we are not able to accept cancellations of or make refunds for Plunkett Research Online subscriptions.
SPECIAL PROJECTS, SPEECHES, CUSTOM RESEARCH, CUSTOM DATA SETS: the nature of these services and products, and the effort that we must invest to develop and deliver them, require that we are not able to accept returns or cancellations of Special Projects, Custom Research Projects, Custom Data Sets, Custom Publications, or Speeches/Presentations/Custom Videos.
DISTRIBUTORS AND RESELLERS: Returns are not accepted from dealers, distributors, wholesalers or retailers. As a wholesaler, reseller or distributor, your purchase is final.
We strive to provide you with excellent value and excellent service. Your satisfaction is of the utmost importance to us.
A REPRESENTATIVE LIST OF ORGANIZATIONS THAT HAVE USED OUR RESEARCH PRODUCTS:
Your tool is very comprehensive and immensely useful. The vertical marketing tool is very helpful, for it assists us in that venue, as well as targeting customers’ competition for new sales…The comprehensive material is absolutely fabulous. I am very impressed, I have to say!
We are especially trying to push Plunkett since all of our students have to do so much industry research and your interface is so easy to use.
I’m amazed at how much information is available and the various ways to access it. This will be a major resource for our serious job seekers.
I really appreciate the depth you were able to get to so quickly (for our project). The team has looked through the material and are very happy with the data you pulled together.
Plunkett Research Online is an excellent resource…the database contains a wealth of useful data on sectors and companies, which is easy to search and well presented. Help and advice on how to conduct, export and save searches is available at all stages.
The more I get into the database, the happier I am that we’ll have it–REALLY happy!!! Between the quality and affordability of your product, its appeal to and value for our users, and the inestimably ethical and loyalty-guaranteeing conduct of your business, I will always have more than sufficient praises to sing for Plunkett Research.
Plunkett Research Online provides a great ‘one stop shop’ for us to quickly come up to speed on major industries. It provides us with an overall analysis of the market, key statistics, and overviews of the major players in the industry in an online service that is fast, easy to navigate, and reliable.
We are especially trying to push Plunkett’s since all of our students have to do so much industry research and your interface is so easy to use.