BPO and KPO: White-Collar and Professional Tasks Such as Law and Accounting Are Offshored

Offshoring was once thought of as the process of sending only less-skilled, low-paying jobs overseas. This is no longer the case, and the reality of white-collar jobs moving offshore is causing alarm within many professional associations and dislocating workers in America and elsewhere. Today’s offshoring includes much more than the replacement of call center operators or textile mill workers with lower-paid workers in Asia. In fact, Indian outsourcing companies such as Tata Consultancy Services Ltd. have scaled back their call-center services in favor of better paying, higher profit margin white-collar services.

BPO, or business process outsourcing, has been one of the fastest-growing segments in the offshoring sector. It has evolved far beyond its initial focus on call centers. Today, BPO services include human resources management, clerical tasks such as billing and purchasing, as well as many types of customer service or marketing activities, depending on the industry involved.

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BPO and KPO: White-Collar and Professional Tasks Such as Law and Accounting Are Offshored, Business and Industry Trends Analysis

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