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In Flight Wireless Takes Off, Business and Industry Trends Analysis

Airlines in the U.S. and around the world are investing in wireless technology to provide internet access, e-mail capability and, for some non-U.S. carriers, cellphone use while in the air. Until recently, the technology necessary to provide these services was less than satisfactory and costs were prohibitively high. Today, new satellite technologies are providing a better experience for users’ in-flight wireless. Over the mid-term, the launch of thousands of new low-Earth orbit (LOE) satellites will provide much faster airline internet access at reasonable cost.

Unfortunately, the Coronavirus pandemic meant immense drops in both travelers and the amount of Wi-Fi they need. Global Eagle, provider of Wi-Fi to Southwest Airlines flights, took bankruptcy in early 2020. GoGo, the inflight Wi-Fi provider to Delta and United, reported huge financial losses in early 2020 and laid off hundreds of employees. Fortunately, mid-2021 saw a major upswing in air travel.

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