Telecommunications Move Online Including Unified Communications, Telepresence

VOIP (internet-based telephony or Voice Over Internet Protocol) is only the first step in the telecommunications revolution taking place online. The next generation is known as “unified communications,” a technology pursued by Microsoft, Cisco and many others. Special software operating on a local office server, or in the cloud, enables each office worker to have access, via the desktop PC (and via mobile devices with remote access), to communications tools that include VOIP phone service, e-mail, voice mail, fax, instant messaging (IM), collaborative calendars and schedules, contact information such as address books, audio conferencing and video conferencing.

For example, to make a phone call with unified communications you open your communications screen, click on a name in your address book, and the call is placed via VOIP. To send a fax, you click on a contact’s fax number in your address book, click on the item you want to fax in your documents folder, and the fax is gone. When you have an incoming phone call, your screen will tell you what number is calling and match that number to a name in your address book. You might take the call, or you might send it to voice mail with one click. In the same way that you currently save and archive e-mails, you can digitally record, save, review and archive phone calls. Mobility, security and advanced collaboration with coworkers are among the features emphasized.

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